Thank you for giving us the opportunity to care for your pets! Help us to provide you with the best service possible by filling out this form with information about you and your pet(s). Please fill out a separate form for each pet and either bring the form(s) with you on the day of your first visit or scan/take a photo and e-mail it to us at firstname.lastname@example.org
We care deeply about our patients, our clients, our employees and our community and take evolving nature of COVID 19 very seriously.
Classified as essential services, we remain open to serve you. Healing Paws is following direct guidance from British Columbia Health Ministry. In order to minimize the risk of viral contamination and spread, this is what we are implementing:
Our facility and our equipment are being disinfected with strong antiviral disinfectants several times a day and between patients.
The staff are being instructed to exercise stringent hygiene that involves, but does not limit, scrubbing, hand washing and hand sanitizing between appointments. We kindly ask you to use our hand sanitizers, located in the reception area.
When arriving to the clinic, please do NOT enter. Call us and we will gladly take your pet through our side door and bring it in for treatment, while you wait outside, or come back later for pick up. This provides a safe social distance for everyone!
We encourage all the clients to use our phone consultation service, whereby we can recommend treatment for your pet over the phone. Please, call us to get more information about this popular service option.
During the time of pandemic, we will continue to mail and ship all of your pet's medication, food and supplements, to avoid unnecessary trips to our clinic.
In times of crises, we strongly encourage you to follow the lead and recommendations of recognized Veterinary organizations, such as: World Organization for Animal Health, Canadian Veterinary Medical Association, American Veterinary Medical Association and World Small Animal Veterinary Association
Finally, we want to ensure you that you are not alone and that we are here for you and ready to help your pets during this difficult time.
With love and mutual respect,
Healing Paws Team
We will have 40 mins scheduled for your first appointment and future appointments are typically 30 minutes. If you feel you will require a longer more integrative appointment, please advise the receptionist as this may require an extended appointment which could incur additional fees.
Please help us to prepare for your visit by providing the name of your previous clinic so that we can request records. Our veterinarians prefer to review new patient histories at least 2 days prior to the first visit.
Please note we require 24 hours’ notice for cancellations so that we can accommodate patients on our wait list if you are unable to make it to your appointment. We understand cancellations are sometimes unavoidable, however if it occurs repeatedly we will require a credit card on file in order to secure future visits and a cancellation fee may be incurred for further missed appointments. Should you arrive late to your appointment, we will make every effort to accommodate you however please be aware that our veterinarians are in very high demand and you may be required to re-schedule or accept a shortened appointment if our schedule is fully booked.
Payment is due at the end of each visit and unfortunately we do not provide payment agreements. Please sign that you have read and understand this document and that the information you have provided is correc